Privacy
Policy
1. About this Privacy Policy
Kitty Kingdom Pty Ltd (ABN 17 884 415 531) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Kitty Kingdom Pty Ltd collects, uses, stores and discloses personal information when you visit or use www.kittykingdom.com.au, contact us, request a quote, purchase our products or engage us for installation services.
Business details
Kitty Kingdom Pty Ltd
ABN: 17 884 415 531
15 Burndale Rd, Mount Richon WA 6112
Phone: 1800 185 000
Email: sales@kinsonproducts.com.au
Website: www.kittykingdom.com.au
2. What personal information we collect
Depending on how you interact with us, we may collect:
● Your name
● Residential or installation address
● Postal and delivery address
● Telephone number
● Email address
● Information required to prepare quotes
● Information about your property and proposed installation
● Measurements, photographs and other information supplied for quoting or installation
● Purchase and order information
● Payment and transaction information
● Communications between you and Kitty Kingdom Pty Ltd
● Information you provide through our website enquiry or contact forms
● Information about your use of our website, such as IP address, browser type and pages visited
We generally do not need to collect sensitive personal information from you.
3. How we collect information
We may collect personal information when you:
● Contact us by phone, email or through our website
● Request a quote
● Purchase a product or service
● Arrange delivery or installation
● Complete an online enquiry form
● Communicate with our staff
● Visit or use our website
● Interact with our advertising or marketing
We may also receive information from service providers that assist us with website hosting, online enquiries, payment processing, advertising, analytics, customer management and other business functions.
4. How we use your information
We may use your personal information to:
● Respond to enquiries
● Prepare and provide quotations
● Process orders and payments
● Arrange deliveries
● Arrange installations
● Communicate with you about your order or project
● Provide customer service
● Manage warranties and after-sales service
● Maintain business and accounting records
● Improve our products, services and website
● Send marketing communications where permitted by law
● Prevent fraud or misuse
● Meet our legal and regulatory obligations
● Protect our business and customers
5. Photographs and installation information
Where required for quoting, design or installation, you may provide photographs, measurements or other information about your property.
We will use this information for legitimate business purposes, including preparing quotations, designing products, planning installations and completing work.
We will not use identifiable photographs of your property for public advertising or promotional purposes without your consent, unless otherwise permitted by law.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business.
This may include disclosure to:
● Employees and contractors
● Installation contractors
● Delivery and freight providers
● Suppliers and manufacturers
● IT and website service providers
● Payment providers
● Accounting and professional advisers
● Marketing and advertising service providers
● Government authorities where legally required
We only disclose information where reasonably necessary for the relevant business purpose or where required or authorised by law.
7. Overseas disclosure
Some of our service providers or suppliers may operate outside Australia. Where personal information is disclosed overseas, we will take reasonable steps to ensure that appropriate protections are in place where required by applicable privacy laws.
8. Website cookies and analytics
Our website may use cookies and similar technologies to:
● Keep the website functioning properly
● Remember preferences
● Understand how visitors use our website
● Measure website performance
● Improve our website
● Support advertising and marketing activities
Third-party services such as analytics, advertising or social media platforms may also use cookies or similar technologies.
You can adjust cookie settings through your web browser. Disabling cookies may affect some website functionality.
9. Direct marketing
We may use your contact details to send information about our products, services, special offers or other business updates where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us at:
sales@kinsonproducts.com.au
We will continue to send essential communications relating to orders, quotations, installations, payments, warranties or other services you have requested where necessary.
10. Security of your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.
Business, taxation, accounting and transaction records may be retained for periods required by Australian law.
12. Accessing your personal information
You may request access to personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
13. Correcting your information
If you believe information we hold about you is incorrect, please contact us.
We will take reasonable steps to correct inaccurate or outdated information.
14. Privacy enquiries and complaints
If you have a question, concern or complaint about how Kitty Kingdom Pty Ltd handles your personal information, please contact us:
Kitty Kingdom Pty Ltd
15 Burndale Rd, Mount Richon WA 6112
Phone: 1800 185 000
Email: sales@kinsonproducts.com.au
We will review and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable privacy requirements.
The latest version will be published on our website with the date it was last updated.
16. Contact us
For questions about this Privacy Policy or the handling of your personal information, contact:
Kitty Kingdom Pty Ltd
ABN 17 884 415 531
15 Burndale Rd, Mount Richon WA 6112
1800 185 000
sales@kinsonproducts.com.au
www.kittykingdom.com.au